Game services Microsoft, Sony, and Nintendo ran into the investigation: While the European Commission is investigating regional restrictions on Steam, the Competition and Markets Authority (CMA) of Britain has taken on subscription services.
What is known?
The agency became interested in Microsoft, Sony and Nintendo products. CMA decided to check whether companies are not violating the laws, as well as how well the refund and renewal of subscriptions work.
To this end, the Office requested information from Microsoft, Sony and Nintendo about the conditions of use of the service, and also contacted buyers for comments.
“Our investigation will look into whether the biggest online gaming companies are being fair with their customers when they automatically renew their contracts and whether people can easily cancel or get a refund. If we find that the firms aren’t treating people fairly under consumer protection law, we are fully prepared to take action,” said CMA CEO Andrea Coscelli.
Last year, the Norwegian Consumer Commission noted that EA, Nintendo, Sony, and Valve had violated EU law, not allowing the return of goods within 14 days. As a result, the owners of the PlayStation recently received the opportunity to return money for DLC and digital copies of the game.
Microsoft also allows you to return the game, but Nintendo still does not give money if you bought the game by mistake or you do not like it.